Sep
09
2010
0

One Bad Mother – shut your mouth!

Youd have to know the theme song to really get it...

You'd have to know the theme song to really get it...

You’ll understand the title in just a moment…

For the last few months my laptop has been in bad shape.  Such bad shape I’ve been using a backup laptop. [1]  Something on my laptop’s motherboard went bad and killed the battery. [2][3]  I could still use it – but I had to keep it plugged in all the time.  If I needed to move it, I had to shut it down all the way, move it, then boot it up – since it had no battery life at all.

Well, Dell’s kick ass incredible customer service took care of me – once again.  I can’t thank these guys enough for going above and beyond.  I’ve said it before and I’ll say it again, my next laptop is going to be a Dell. Thanks to Lionel my laptop is sporting a totally brand-spanking new motherboard and power cord.  I’ve also just slapped in a totally new battery as well.

Anyhow, I’m beyond happy. [4]

  1. Trust me, the back up laptop is nothing to brag about. []
  2. You see, the motherboard – it went bad.  It was one bad mother…  Oh, forget it. []
  3. The photo does not belong to me and is probably the property of MGM. []
  4. Yes, yes, I’m a nerd – whatever. []
Feb
13
2009
0

400 Registered Users!

1955 Packard 400

1955 Packard 400

February has been a wacky month.  And, on Friday February 13th the 400th user registered for this website. [1] Since the 300th registered user, quite a lot has happened:

  1. Photo courtesy of atxbill []
  2. Trust me, its easier than it sounds… []
  3. I have several more of these planned []
Jan
09
2009
4

Dell Customer Service!!!

Dell

Dell Customer Service!!!

Dell’s customer service has been my single greatest customer service experience with any product, ever.

Let me break it down for you:

Here’s Lionel’s e-mail to me from just after midnight this morning:

“Jay:Lionel Menchaca, Chief Dell Blogger

That’s great news. I’m really glad to see it all worked out smoothly. I appreciate you being a loyal Dell customer. Feel free to tell any other Dell customers how to contact me directly if they need some assistance.

It’s customer’s like you that make this the best job I’ve ever had.

Sincerely,

Lionel Menchaca

Chief Blogger, Dell Inc.

www.dell.com/blogs

e-mail: lionel_menchaca@dell.com

Twitter: twitter.com/LionelatDell

phone: 512.728.8685″

If you’ve got an issue with your Dell, get a hold of Lionel directly.  He’s an incredible guy working for an incredible company.  Lionel and Dell took care of me.  This Dell XPS m1210 is my third Dell laptop, and my next computer will absolutely be a Dell too.

  1. It died within 1 year after my warranty expired, but by the time I talked to Dell it was more than a year out of warranty. []
  2. It was a very simple and short e-mail, so it took me forever to write. []
  3. The only way to fix a bad integrated graphics card. []
  4. Rock on completely, with some brand new components!” – CAKE []
Jan
08
2009
1

Dell Corporate Customer Service – WOW

Dell

Dell Customer Service?

I think Dell just made me a customer for life.

I’ve already spent nearly $200 repairing my laptop. After three total repairs[1], my laptop finally died – again.

Since I had nothing to lose, I sent an e-mail to Dell’s head blogger, Lionel Menchaca about my problem. He was lightning fast in responding to me – asking for my Dell service tag.[2]

When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago.[3] I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.

Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.

Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???

All I can say is WOW.

  1. Two of which were under Paramount Technology’s repair warranty. []
  2. This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support. []
  3. Although, less than a year from when I first started having this problem []
Jan
07
2009
2

How to Buy a New Computer: Part II Netbooks

New Laptop

New Laptop

Yesterday I discussed the basics of buying a new computer.  The most important first step is figuring out what you need and what you want out of a new computer.  There are three main types of portable computers available these days: netbooks, basic laptops, and high-end laptops.  Today is all about “netbooks.”[1]

(Scroll to the end to see my picks…)

Netbooks

A netbook is a very small laptop designed to extremely mobile and portable.  They are optimized for portability and wireless connectivity.

Netbooks typically have a display of 10″ or less. [2] They usually don’t have any CD or DVD drives. [3]  They usually have very small solid state drives or mid-sized hard drives.  On the plus side, they usually have bluetooth, media card readers, and WiFi.  They’re typically between 2 to 3 pounds, depending upon brand and type of battery.  They’re also relatively cheap – between $350 to $500.

My requirements may differ from yours.  If I were to buy a netbook, I would want:

  • Minimum 2 USB ports, preferably 3
  • Minimum 100 GB hard drive
  • 1 GB RAM
  • Bluetooth
  • WiFi aka 802.11a/b/g, and preferably also 802.11n
  • Ethernet port
  • Modem port

Other things people might care about (but I don’t):

  • Webcam
  • Keyboard size
  • Monitor size

Keep in mind, I’ve never used any of these laptops – I’m just evaluating them based on their prices and my own opinions as to their respective brands and specs.  Although, I’m enough of a nerd that I put together a spreadsheet to compare those five netbooks as well as about another dozen or so models and submodels.  If anyone is interested in seeing the spreadsheet, mention it in the comments below or drop me a line.

Dell has a new netbook too, but it only has solid state drive options – which are too small to be of use to me. [4] However, I’m sure it would be perfect for some people.

My picks are, in rough order of preference:

If I were to buy a netbook today, I’d probably go for the Acer Aspire One.  It occupies a sweet spot in terms of price, is a decent brand, and has very comparable specs to the higher-end models.

Next, basic laptops!

  1. Photo courtesy of Ciccio Pizzettaro []
  2. TV’s and monitors are always measured by the diagonal. []
  3. This means they’re no good for watching DVD’s or playing CD’s. []
  4. 8 GB of hard drive space is barely enough to run an operating system and a few programs these days… []

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