Glasses, online
Glasses, online

As I mentioned about two weeks ago, I had ordered some glasses online through two different retailers.   ((Photo courtesy of Morningstar Lee)) At an average of $20.00 a pair, it was hard not to get carried away.

One pair of glasses had “polychromatic” lenses and cost about $35.00.  The other three pairs included a regular pair of glasses, a pair of tinted glasses for use as sunglasses, and a funky pair since they were totally free free (complete with frames and prescription lenses!?!?!)

I ordered from two different retailers because (1) $35.00 for those “transition” lenses aka “polychromatic” lenses was too good to pass up and (2) so I could compare the customer service and quality of the two companies.

Service through one company was a little better than the other.  However, I’m not qualified to judge quality.  Although I’m very happy with the look of these frames and lenses, I’d feel a lot better if I took them to my optomologist to be sure.

That said, I’m going to postpone an in-depth review until I see my eye-doc.  When I post the review I’ll include a few tips for ordering glasses online. ((You know, from my vast experience.))

Multiple Disabilities Table
Multiple Disabilities Table, easy, no?

Right after “workers’ compensation calculator” and “permanent disability calculator,” the top search term for people coming to this website is “multiple disabilities table.”

If you want to combine multiple disabilities for injuries before 2005, ((After 2005, you may need to use the Combined Values Chart from the 2005 PDRS.)) you can:

Glasses, online
Glasses, online

I’ve already said I’m a big fan of NPR.  A few weeks ago they ran a story about the “Best-Kept Online Secret: Cheap Eyeglasses.”  The author, tired of paying hundreds of dollars for glasses, tried out a few different online glasses retailers.  ((Photo courtesy of Morningstar Lee))

This weekend I ordered glasses from two different websites. (I’m going to hold off mentioning which ones for now.  I’ll wait to find out what kind of a job they do.)

I ordered four pairs of glasses for much less than what a single pair used to cost me.  If all goes well, I’ll be getting one pair of sunglasses, one pair of color changing glasses, one pair that looks almost identical to the ones I wear now, and one pair of funky glasses (this was the free one).

The trade-off is that the glasses will take about two weeks.

See you in two weeks! ((Ha ha!))

Dell
Dell Customer Service!!!

Dell’s customer service has been my single greatest customer service experience with any product, ever.

Let me break it down for you:

Here’s Lionel’s e-mail to me from just after midnight this morning:

“Jay:Lionel Menchaca, Chief Dell Blogger

That’s great news. I’m really glad to see it all worked out smoothly. I appreciate you being a loyal Dell customer. Feel free to tell any other Dell customers how to contact me directly if they need some assistance.

It’s customer’s like you that make this the best job I’ve ever had.

Sincerely,

Lionel Menchaca

Chief Blogger, Dell Inc.

www.dell.com/blogs

e-mail: lionel_menchaca@dell.com

Twitter: twitter.com/LionelatDell

phone: 512.728.8685″

If you’ve got an issue with your Dell, get a hold of Lionel directly.  He’s an incredible guy working for an incredible company.  Lionel and Dell took care of me.  This Dell XPS m1210 is my third Dell laptop, and my next computer will absolutely be a Dell too.

Dell
Dell Customer Service?

I think Dell just made me a customer for life.

I’ve already spent nearly $200 repairing my laptop. After three total repairs ((Two of which were under Paramount Technology’s repair warranty.)), my laptop finally died – again.

Since I had nothing to lose, I sent an e-mail to Dell’s head blogger, Lionel Menchaca about my problem. He was lightning fast in responding to me – asking for my Dell service tag. ((This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support.))

When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago. ((Although, less than a year from when I first started having this problem)) I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.

Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.

Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???

All I can say is WOW.