Dell Corporate Customer Service – WOW
I think Dell just made me a customer for life.
When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago.3 I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.
Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.
Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???
All I can say is WOW.
- Two of which were under Paramount Technology’s repair warranty. [↩]
- This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support. [↩]
- Although, less than a year from when I first started having this problem [↩]