Corporate Customer – PDRater – Permanent Disability Calculators

Dell’s customer service has been my single greatest customer service experience with any product, ever.

Let me break it down for you:

My computer, a Dell XPS m1210 was out of warranty. ((It died within 1 year after my warranty expired, but by the time I talked to Dell it was more than a year out of warranty.))
It had a bad nVidia graphics card.
I wrote one e-mail to Dell’s Chief Blogger, Lionel Menchaca, stating the nature of my technical emergency. ((It was a very simple and short e-mail, so it took me forever to write.))
He told me someone was going to contact me.
Less than 24 hours later someone from Dell’s corporate customer service called me to tell me they were going to replace my entire motherboard. ((The only way to fix a bad integrated graphics card.))
Less than 24 hours later I got a call from their local technician – James. He came to my home that very evening and swapped out my motherboard. ((“Rock on completely, with some brand new components!” – CAKE))

Here’s Lionel’s e-mail to me from just after midnight this morning:

“Jay:

That’s great news. I’m really glad to see it all worked out smoothly. I appreciate you being a loyal Dell customer. Feel free to tell any other Dell customers how to contact me directly if they need some assistance.

It’s customer’s like you that make this the best job I’ve ever had.

Sincerely,

Lionel Menchaca

Chief Blogger, Dell Inc.

www.dell.com/blogs

e-mail: lionel_menchaca@dell.com

Twitter: twitter.com/LionelatDell

phone: 512.728.8685″

If you’ve got an issue with your Dell, get a hold of Lionel directly. He’s an incredible guy working for an incredible company. Lionel and Dell took care of me. This Dell XPS m1210 is my third Dell laptop, and my next computer will absolutely be a Dell too.

Dell Corporate Customer Service – WOW

I think Dell just made me a customer for life.

I’ve already spent nearly $200 repairing my laptop. After three total repairs ((Two of which were under Paramount Technology’s repair warranty.)), my laptop finally died – again.

Since I had nothing to lose, I sent an e-mail to Dell’s head blogger, Lionel Menchaca about my problem. He was lightning fast in responding to me – asking for my Dell service tag. ((This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support.))

When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago. ((Although, less than a year from when I first started having this problem)) I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.

Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.

Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???

All I can say is WOW.

Tag: Corporate Customer

Dell Customer Service!!!

Dell Corporate Customer Service – WOW