Jan
26
2009
2

Cheap Online Glasses – Received!

Glasses, online

Glasses, online

As I mentioned about two weeks ago, I had ordered some glasses online through two different retailers.  [1] At an average of $20.00 a pair, it was hard not to get carried away.

One pair of glasses had “polychromatic” lenses and cost about $35.00.  The other three pairs included a regular pair of glasses, a pair of tinted glasses for use as sunglasses, and a funky pair since they were totally free free (complete with frames and prescription lenses!?!?!)

I ordered from two different retailers because (1) $35.00 for those “transition” lenses aka “polychromatic” lenses was too good to pass up and (2) so I could compare the customer service and quality of the two companies.

Service through one company was a little better than the other.  However, I’m not qualified to judge quality.  Although I’m very happy with the look of these frames and lenses, I’d feel a lot better if I took them to my optomologist to be sure.

That said, I’m going to postpone an in-depth review until I see my eye-doc.  When I post the review I’ll include a few tips for ordering glasses online.[2]

  1. Photo courtesy of Morningstar Lee []
  2. You know, from my vast experience. []
Jan
14
2009
1

Multiple Disabilities Table Calculator

Multiple Disabilities Table

Multiple Disabilities Table, easy, no?

Right after “workers’ compensation calculator” and “permanent disability calculator,” the top search term for people coming to this website is “multiple disabilities table.”

If you want to combine multiple disabilities for injuries before 2005,[1] you can:

  1. After 2005, you may need to use the Combined Values Chart from the 2005 PDRS. []
  2. FYI: The multiple disabilities chart in the rating schedules gives you disability increments of 5% points. []
  3. The chart on the right is from the 1988 PDRS []
Jan
12
2009
4

Cheap Online Glasses?

Glasses, online

Glasses, online

I’ve already said I’m a big fan of NPR.  A few weeks ago they ran a story about the “Best-Kept Online Secret: Cheap Eyeglasses.”  The author, tired of paying hundreds of dollars for glasses, tried out a few different online glasses retailers. [1]

This weekend I ordered glasses from two different websites. (I’m going to hold off mentioning which ones for now.  I’ll wait to find out what kind of a job they do.)

I ordered four pairs of glasses for much less than what a single pair used to cost me.  If all goes well, I’ll be getting one pair of sunglasses, one pair of color changing glasses, one pair that looks almost identical to the ones I wear now, and one pair of funky glasses (this was the free one).

The trade-off is that the glasses will take about two weeks.

See you in two weeks![2]

  1. Photo courtesy of Morningstar Lee []
  2. Ha ha! []
Jan
09
2009
4

Dell Customer Service!!!

Dell

Dell Customer Service!!!

Dell’s customer service has been my single greatest customer service experience with any product, ever.

Let me break it down for you:

Here’s Lionel’s e-mail to me from just after midnight this morning:

“Jay:Lionel Menchaca, Chief Dell Blogger

That’s great news. I’m really glad to see it all worked out smoothly. I appreciate you being a loyal Dell customer. Feel free to tell any other Dell customers how to contact me directly if they need some assistance.

It’s customer’s like you that make this the best job I’ve ever had.

Sincerely,

Lionel Menchaca

Chief Blogger, Dell Inc.

www.dell.com/blogs

e-mail: lionel_menchaca@dell.com

Twitter: twitter.com/LionelatDell

phone: 512.728.8685″

If you’ve got an issue with your Dell, get a hold of Lionel directly.  He’s an incredible guy working for an incredible company.  Lionel and Dell took care of me.  This Dell XPS m1210 is my third Dell laptop, and my next computer will absolutely be a Dell too.

  1. It died within 1 year after my warranty expired, but by the time I talked to Dell it was more than a year out of warranty. []
  2. It was a very simple and short e-mail, so it took me forever to write. []
  3. The only way to fix a bad integrated graphics card. []
  4. Rock on completely, with some brand new components!” – CAKE []
Jan
08
2009
1

Dell Corporate Customer Service – WOW

Dell

Dell Customer Service?

I think Dell just made me a customer for life.

I’ve already spent nearly $200 repairing my laptop. After three total repairs[1], my laptop finally died – again.

Since I had nothing to lose, I sent an e-mail to Dell’s head blogger, Lionel Menchaca about my problem. He was lightning fast in responding to me – asking for my Dell service tag.[2]

When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago.[3] I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.

Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.

Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???

All I can say is WOW.

  1. Two of which were under Paramount Technology’s repair warranty. []
  2. This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support. []
  3. Although, less than a year from when I first started having this problem []

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